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| A Range of Handset Simulation Solutions for Mobile Operators |
 The increasing complexity and sophistication of mobile handsets creates new challenges to operators driving the next generation of mobile services to their subscribers.
Yospace provide a range of solutions to mobile operators for retail, training and customer call centre applications. These solutions are based on Yospace's unique VirtualHandsets™ handset MMI simulation technology. |
| What does a "Virtual Handset" do? |
A Virtual Handset is a software simulation of the MMI (Man-Machine Interface) of mobile phone. In other words, it simulates on screen the menu system, navigation, settings screen etc, etc. Virtual Handsets allows a users to familiarise themselves with a mobile device without the physical device being present. There are numerous applications for this:
Customer Demonstration / Education
Allow potential customers to trial handsets online, or at the point-of-sale. VirtualHandsets™ technology allows the user's navigation through the handsets to trigger events which can be used to display collateral information, ensuring that the user is educated correctly.
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Staff Training
Virtual Handsets are an extremely cost effective and convenient means to train (classroom style, or distance learning) potentially large volumes of personnel in the features and functions of handsets. Design use-case scenarios that utilise the Virtual Handset for added realism and familiarisation and for more effectively preventing common mistakes.
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Customer Call Centre
Virtual Handsets represent a practical and cost effective means to dramatically reduce customer query resolution times for many handset-related troubleshooting problems.
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Choose from a wide range of devices, or go bespoke
Since 1999, Yospace has specialised in a wide range of handset emulators and simulators. From this heritage, we are able to offer a broad range of handset simulators from the world's leading manufacturers. If you have specialist requirements, we can build rapidly to order the handset or handset range you require.
Rapid Deployment Architecture
VirtualHandset™ technology is characterised by its ability to run within Java-capable web browsers, which means that your users will always have the most up-to-date version of the software. When deploying VirtualHandsets™ into large call centres, or a geographically disparate set of locations, such as retail stores, this architectural feature is an absolute essential.
Easy Localisation for Multi-Country Strategies
The handset simulators can be rapidly localised for different languages to support a multi-country roll-out of a VirtualHandsets™ based solution. The entire investment can be spread across multiple operating units, thus realising economies of scale for the start-up licensing and any bespoke engineering required.
Build VirtualHandsets™ Scenarios In-House
All VirtualHandsets™ simulators are built with a simple scripting engine which means they can be configured in-house to restrict navigation within certain menus or to provide feedback when an incorrect menu or setting is selected. This feature allows rapid production of scenario-based on-line training, query resolution or demonstration. |
| Learn how a VirtualHandsets™ Solution can help your business |
| VirtualHandsets™ technology is offered as packaged solution, contact sales@yospace.com or telephone +44 1784 466 389 to discuss your requirements. |
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